The official version of the texts is in French
1 – Contact us
If you have any questions about our Personal Data Protection Policy or, more generally, about the way we process your data, please contact: our customer service at email@example.com;
2 – How we collect your data
We collect your personal data when you interact with us or our services, or when you use our Sites to place an order. We also monitor how visitors use our Sites, to help us improve our services and optimize our customer experience.
We collect data:
When you create an account or change the settings of this account;
When you place an order or during its processing (payment and delivery);
When you authorize us to contact you by email, telephone, post, messaging or via our online chat to send you the content of our promotional campaigns, or to invite you to participate in surveys relating to our services or those of our partners;
When you contact us directly by email, telephone, post, courier or through our online chat, and
When you browse and use our Sites (before and after creating an account).
3 – Data we collect from you
As part of our commitment to protect the data of our customers and, more generally, that of visitors to our Sites, we want to be transparent about the information we collect.
When you visit our Sites or place Tahiti Food orders on them, we ask you to provide information about yourself: your name, your contact details, your delivery address, the details of your order and information relating to your means of payment.
We also collect information about your use of our Sites and when you post messages / Notices on our Sites or when you contact us or give us comments, by email, post, phone or online chat. . We collect technical information from your mobile device or computer, such as its operating system, the type of device and connection used, and the IP address from which you access our Sites.
We also collect technical information about your use of our services through a mobile device, including your operator, location and performance data such as mobile payment methods, interactions with other mobile technologies. distribution like NFC tags, QR codes. Unless you have chosen to remain anonymous through your device or our platform settings, we may automatically collect and use this information if you use our service through your mobile device (s) using from any Tahiti Food mobile application, from your mobile phone browser or otherwise.
We only process health data concerning you if you consent to it and provide it to us yourself, for example if you specify the food allergies you suffer from.
4 – Use of your data
We will only process the data we collect about you if there is a reason to do so and we have a relevant legal basis.
to provide you with access to relevant parts of the Sites;
to provide you with the services you have requested;
to be able to collect your payments, and
to contact you, when necessary about our services; for example to resolve any problems related to your orders.
We also process your data if we have a legitimate interest in doing so; for example to personalize our service (data processing which facilitates and accelerates the ordering procedure). We have listed these reasons below:
improve the efficiency and quality of service that our customers can expect from us;
personalize the content that we, our restaurant or advertising partners offer you; for example, to provide you with restaurants located in your area or to ensure that we provide you with the advertising most relevant to you, based on characteristics that we have defined;
enable our customer support team to help you as efficiently as possible if you have any questions or complaints;
contact you to know your opinions and comments on our products and services or those of our partners and to inform you of any significant changes or developments affecting our Sites or our services (inform you that our services are offered in a new sector, if you have requested to be informed);
send you information by post on our products, services and promotions (if you do not wish to receive them, you can inform us through the “Contact” section);
analyze your activity on our Sites in order to manage, support, improve, or develop our business, for statistical and analytical purposes, and to help us prevent fraudulent activity;
to enforce the contract that binds us as well as any other agreement, in order to be able to exercise and protect the rights of Tahiti Food, partner restaurants, couriers or others (including fraud prevention).
If you submit comments about our Sites and our services, we may use them on our Sites and in any commercial or advertising medium. To this end, we will only identify you by your first name and your city of residence. If you have chosen to receive our push notifications through our mobile application, we may send you some concerning the services you have requested from us or to provide you with information about our services and our offers. You can decide to no longer receive push notifications from us at any time by changing your preferences on your mobile device.
We also analyze data concerning your use of our services from your location data in order to create a profile for you. This means that we make certain assumptions about what may be of interest to you and we use them, for example, to send you relevant marketing communications, to introduce you to restaurants that we think would be of more interest to you, or to inform you of our special offers or of our products that may be of interest to you. This type of processing is known as profiling. You have certain rights with regard to this type of processing. Please see the “Your Rights” section below for more information.
Where we rely on a legitimate interest to process your personal data, we perform a “balance of interests” test to ensure that our processing is necessary and that your fundamental privacy rights are not. outweigh our legitimate interests. You can obtain more information on these interest balancing tests by contacting us using the contact details above.
Where we are legally required to do so, we may use your data to create a history of your orders and to comply with any legal obligations or regulatory requirements to which we may be subject.
5 – Cookies
6 – Automated decision making
We carry out anti-fraud checks. When we suspect or detect fraudulent activity on your account, we may prevent you from placing an order and using our Sites.
We carry out these anti-fraud checks because they are essential to be able to ensure that we receive the payments owed to our restaurant partners and which are owed to us in return for the delivery of our services, but also to protect any person against the use. fraudulent use of its payment cards.
You have certain rights with respect to this processing: please see the “Your rights” section below for more information. Our anti-fraud controls are in place to protect all of our customers as well as Tahiti Food. You have the right to challenge any decision related to a fraudulent transaction made about you. You can get more information on the reasons why such a decision was made by contacting us.
7 – Retention of your data
We will not keep your data longer than we deem necessary.
The data we collect is kept for as long as necessary to achieve the objectives described in the section “Tahiti Food Use Policy”, in accordance with our legitimate interest or for a period specifically required by the regulations in force.
When determining the relevant retention periods, we take into account factors such as:
our contractual rights and obligations in relation to the data considered;
legal or regulatory data retention obligations;
the applicable statutory limitation periods;
our legitimate interest when we have carried out balancing tests (see section entitled “Use of your personal data”);
any litigation, and
guidelines published by the competent data protection authorities.
We securely delete your data when we have served the purpose for which it was collected.
8 – Sharing your data
We are very careful and transparent about the third parties with whom your information is shared.
We only share your data with other Tahiti Food group companies when necessary for the purposes set out in section 4. We share your data with third party service providers who provide services on our behalf. The third party service providers with whom we share your information include:
payment service providers (including online payment service providers and fraud detection service providers);
IT service providers (including cloud service providers);
customer support partners;
marketing and advertising partners.
Tahiti Food takes all measures reasonably necessary to ensure that your data is treated securely and in accordance with this Data Protection Policy when it is communicated to third parties.
If our company enters into a “joint venture” agreement with another business entity, purchases another business entity, or is sold to or merged with another business entity, your data may be disclosed or transferred to that business entity, to our new business partners or owners or their advice.
We may also share your data:
whether we are under a legal or regulatory obligation to disclose or share your data. This includes exchanging information with other companies and organizations for the purposes of fraud detection and protection;
in order to implement the contract or any other agreement binding us;
in order to protect the rights of Tahiti Food, those of partner restaurants, couriers or other parties, and to prevent fraud, and
with third parties whose participation we believe is necessary in order to detect or prevent criminal activity, for example with the police.
9 – security
We adopt strong technologies and policies to ensure that the personal data we hold about you is adequately protected.
We take measures to protect your data against unauthorized access and against unlawful processing, accidental loss, destruction and other damage.
If you have chosen a password that allows you to access certain parts of the Site, you are responsible for keeping this password confidential. We recommend that you do not share your password with anyone.
Unfortunately, data transmission over the Internet is not completely secure. We take measures to protect your data, but we cannot guarantee the security of any data you transmit to us; any data transmission is therefore done at your own risk. Once we receive your data, we use strict procedures and security features to try to prevent unauthorized access to it.
10 – Your rights
Subject to the provisions of applicable law, you have a number of rights regarding the data we hold about you. If you would like to exercise any of these rights, please contact our data protection officer. To find out more about your rights, please contact the data protection authority responsible for you.
To the extent that the law provides for it in your jurisdiction, you can request access to the personal data that we keep about you or request that it be corrected, updated, modified or deleted or that we limit the processing. of this data by contacting us in the manner indicated below.
You may have the right to obtain your personal data in an accessible and transferable format so that you can reuse it for your own purposes from different service providers.
If the law provides for it, you can withdraw the consent that you expressed previously or contest at any time, for legitimate reasons, the processing of your personal data and, if necessary, we will take this withdrawal into account. This does not affect the legality of our use of your personal information based on your consent before it is withdrawn.
You can object to the processing of your personal data by modifying your marketing preferences, by disabling cookies or by contacting us (see section “Contact us”).
Last update of our Personal Data Protection Policy: July 22, 2020.
12 – Complaints
If you are not satisfied with our responses to your complaints, or if you consider that the data processing that we carry out does not comply with the law on the protection of personal data, you can address a complaint to: